We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.  We go by the day you received the product according to the tracking number.

To be eligible for a return, your item must be 50% full. You will be refunded fully, less the cost of shipping.  Returning items for anything other than a defect or shipping damage will be returned at the buyers’ expense. Empty bottles will not be refunded.  

To start a return, you can contact us at support@luxtanco.com. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@luxtanco.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.